Business Overview

Here's what we offer:

• Tours and Transportation

We support folks with the following needs:

• Blind or low vision

• Food allergies or intolerances

• Cognitive disabilities or individuals on the Autism Spectrum

Booking or have questions? Here's how you can reach us:

• Phone

• Email

• Web portal

  • Our website works with Screen Readers

  • Forms are super easy to use, with high contrast boxes for clarity

• We've got audible devices to guide you during an evacuation, complete with clear instructions

• Exit signs are bright and easy to spot

• We keep exits uncluttered and accessible at all times

• How we make sure exits stay clear: customers are seated unless coming in or out of the vehicle

• Exit paths and doors are wider than 900mm, so there's plenty of room

• There’s a clearly marked evacuation point

• If there’s an emergency and someone needs extra help, they just let us know

• Special procedures for assisting during an emergency: Not applicable

• Alternate ways to communicate:

  • We use plain, straightforward English

  • We can chat with you in person

• For walk-up bookings, our ticket counter is wheelchair-friendly

• More communication options:

  • Signs and info (like menus and emergency details) are easy to understand

• We accept the Companion Card

• We’ve got your service animals covered:

  • Certified guide dogs, assistance animals, and even Police dogs are welcome on our vehicles anytime

  • If you’re with an assistance animal, feel free to use the Priority Seating area near the front – it keeps things safe for everyone

  • Heads up: super oversized wheelchairs and scooters might not fit onboard

• • o ramp weight restrictions.

General

Before You Arrive, Arrival & Reception

• We’ve got all the important info—like phone numbers for texting, SMS, email, and even fax—ready for you on our ads, website, and socials. No need to hunt around!

• Need things simple? We’ve got plain-English documents for anyone who could use extra clarity, including guides, instructions, menus, and other helpful info.

• We offer quiet times or early opening hours for those on the Autism Spectrum who prefer a calmer environment. Peaceful vibes only.

• Our booking info and website play nice with screen readers because accessibility matters to us.

• There’s seating ready and waiting for you at reception. Take a load off while we help you out.

• Our reception desk has a lower counter option, so everyone can feel comfortable and catered for.

• Need help communicating? We’ve got a tablet with text-to-voice software or good old pen and paper at the reception desk. Whatever works best!

• The lighting in our reception area? Soft, even, and totally glare-free. No squinting required.

• Maps and information are all available in good old written form. Easy peasy, no guesswork needed.

• We make sure you’re in the loop about emergency and evacuation procedures right when you arrive. Safety first!

• Need a hand with your luggage? We’ve got you covered.

• If you’re dealing with fatigue, don’t worry. We’ve made sure there’s seating available for the whole journey, and most stops or attractions have seating, ramps, rails, and whatever you need to stay comfy and supported.

Car Park and Access Amenities

• Got a drop-off zone — super handy!

• Dedicated disabled parking spots, ready and waiting.

• Smooth and easy access from the car park to the entrance — no tricky steps to worry about.

• Kerb ramps where pavements or walkways cross — no bumps in the road here!

Entry

• A convenient drop-off point right near the entrance.

• Got a path to the building? It’s slip-resistant and nice and even.

• The path’s clear of clutter — no surprises along the way.

Internal Spaces

• Walls? Matte or low sheen for a nice, easy-on-the-eyes look.

• No worries about bumping your head — anything sticking out is either high up or safely protected.

• Floors are either hard or have short-pile carpet, so it's smooth sailing.

• We’ve got seating for anyone who needs to rest up a bit.

• Corridors are all over 900mm wide — roomy and easy to move through.

Public Areas

• Displays, TVs, videos — all open-captioned for everyone to enjoy.

• Lighting's even, so no weird shadows or dim spots.

Displays, Exhibits, Commentary, and Live Performances

• Comfy seating for you to kick back and enjoy.

External Paths

• The surfaces are smooth and solid — think concrete, asphalt, or tightly packed gravel.

• Pathways are nice and wide, over 900mm, so there’s plenty of space to move around.

TOUR OPERATORS

Tour/Transport Services

• Buses and Coaches

• 2 of our vehicles come with wheelchair lifts or ramps—super handy, right?

• Another 2 vehicles have low floors with easy ramped entry.

• We can accommodate up to 2 wheelchairs in the fleet at a time.

• Our audio-visual displays? Yep, they’re subtitled!

Route Planning

• The tour route makes sure to include stops with accessible toilet facilities. No worries there!

• Lunch spots? Totally accessible too.

• Overnight Stops

• We can cater for 2 wheelchair passengers at overnight stops—just let us know in advance.

• Walking Tours

Guides have been trained in the following

• Using clear and simple English that’s easy to follow.

• Saying things right for lip readers—it’s all about communication.

ACCOMMODATION

• We don’t have any wheelchair-accessible rooms ourselves (currently at zero), but don’t worry...

• We can help you sort this out directly with external accommodation providers!

FOOD AND DRINK

• We’ve got procedures in place to avoid any cross-contamination of food. Safety first!

• Need more details? We’ve got you covered:

• Food and drinks are sorted by external vendors, cafes, and restaurants we partner with.